Support & Resources


Privacy Policy

Biotium, Inc respects your privacy. Our guidelines for protecting the information you provide us with during your visit to our web site are listed below.

Privacy Statement
This statement discloses the Internet Privacy Policy for the Biotium, Inc. website, This site has been designed so that no personal identifying information is displayed online or is accessible to the general public. You can browse and our online catalogs without telling us who you are or revealing any information about yourself. To obtain access to special features such as pricing and ordering we ask that you register on our site.

Use of Data
Information collected during ordering process – When you order and register with Biotium, Inc. on the web, we collect the following information: name, address, phone, email, payment method including credit card numbers, and personal web settings. We do not sell or distribute this information to any third party except to complete transactions with our freight companies that drop ship orders on our behalf.

When you register as a customer and provide us with your email address, we will occasionally send you email with recommendations or notices of new products, prices, and services. Once you register, you will be given an opportunity to opt out of this service by changing the settings in your profile or via the first email you receive from us.

Information collected during promotional programs – Information may be collected from you via direct mail, electronic and internet campaigns as well as through e-newsletters, requests for literature and support, and customer surveys. When you respond to a promotional campaign, Biotium, Inc. collects contact information as well as additional information to help us qualify the success of a promotion and to determine eligibility. Biotium may also share your information with third-party platforms for targeted advertising of Biotium products. Biotium, Inc. will not sell or distribute names and mailing and email addresses and other contact information to third-party advertisers except for the joint promotion of Biotium, Inc., and the third party.

Cookies uses software tags called “cookies” to identify customers and track shopping baskets when they visit our site. This benefits the customer by allowing them to stay logged in during their visit so they do not have to continually log-in. It also allows selected products within a shopping basket to remain as a customer goes to other areas to browse.

Log Files
Biotium, Inc. maintains log files of the traffic that visits our site. We do not link any information gathered in these log files to personally identifying information. Log files are used to manage traffic loads and help provide reliable service, all with no association to your personal identity. Information collected includes IP addresses, browser types and pages visited.

Specific Customer Questions
Users who would like a response to specific questions concerning their service are directed to the Contact Us section on our web site or our customer support at 800-304-5357. We read and review all of our customer service queries and use the information contained therein only to resolve the question at hand.

Correct/Update/Delete User Information On
Users can update or correct, their personal information on by changing their profile information in “My Account”. Email communication preferences can be updated here. If you have any questions, e-mail our customer service team at

Removal from the Biotium Mail List
You can update your communication preferences, or unsubscribe from our mailing list at any time by clicking on the “unsubscribe” link at the bottom of each of our emails.

Information Security
All information gathered on the site is stored and maintained in secure facilities. Our web site is regularly tested for potential security breaches. Our current security technology is Secured Socket Layer (SSL).

Biotium, Inc. reserves the right to change this Privacy Policy at any time. The revised policy will be posted on our website for visitors to review.

Data Theft Contingency Plan

Biotium, Inc. makes every effort to ensure that data is secure. In the event that our processes fail to prevent the theft of sensitive data, we will undertake the following:

Customers that may be impacted by any data theft will be notified.
Notification that data has been compromised will be given to the vendor bank within 48 hours of obtaining this knowledge.
At the request of the customer, we will place on record the contact information for any impacted financial institution (i.e. credit card issuer) and notify the institution within the same time frame as given above.
We will communicate to the customer whatever information may aid their efforts to prevent data theft from causing harm to their organization. This may include an estimate of the number of records, users, or accounts involved.

Privacy Policy