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Support

We understand how important your research is. Our customer and technical support is designed to provide you with up-to-the-minute support documentation and assistance as well as newly developed tools to meet your research needs . Please contact us if you have questions or can’t find what what you’re looking for.

1. Customer support:

a. Place an order by web, phone, email, or fax
b. View terms of sale and return policies
c. Login to view account information, check order status, download invoices, make payments
d. Request certificate of analysis
e. Contact customer support by phone or email to check product availability, request a quote, inquire about licensing
f. Inquire about licensing or other business partnerships:

Biotium has licensed several of its patented technologies to a number of major international biotech companies including Sigma-Aldrich, Agilent, BioRad, Qiagen, BD Biosciences, EMD Millipore, Fluidigm, Essen BioScience, Caliper Life Sciences, Illumina, and others. Biotium’s products are sold world-wide through our international distributors, including VWR USA and VWR Europe. In addition, we frequently collaborate with academic scientists to develop new tools for the ever-changing needs in research. These partnerships extend Biotium’s reach to more customers and expand applications of Biotium’s cutting-edge technologies in life science research, medical diagnostics and pharmaceutical science.

For assistance with your account or orders, or to request a Certificate of Analysis, please email customer service at order@biotium.com.

2. Technical support:

We encourage you to take advantage of our free technical consultation service on any questions you might have about fluorescent reagents, technologies, and applications. This is among the unique services that we can provide you. Let our knowledge and experience become your research and development advantage. We also encourage you to contact us with any questions regarding applications, specifications, properties and handling of specific products that you have ordered.

a. View our FAQs
b. Download MSDS on individual product pages
d. Download product protocols on individual product pages

For technical support, please email us at techsupport@biotium.com.

3. Distributors

View our Authorized Distributors