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Technical Support

Find answers to your technical questions about our products, assistance with product selection, and troubleshooting help. At Biotium, we strive to provide exceptional scientific support. Our technical support is provided by PhD scientists, including the chemists and life scientists who develop our products.

For assistance with your account or orders, please email customer service at order@biotium.com.



Protocols & Documents

Product Information, Protocols, and Safety Data Sheets (SDS)

The Product Information (PI) sheet with product instructions can be downloaded from the Protocols & Supporting Documents section on individual product pages. SDS, Safety Reports, and product brochures and flyers can also be found under Protocols & Supporting Documents. The picture below shows where to find documents on product pages.

Certificates of Analysis (CoA)

To request the CoA for a particular product, please email the product catalog number and lot number to order@biotium.com.

Product References

When available, product-specific references can be found on product ordering pages below the product description. Reference lists for selected Biotium technologies also can be downloaded from our Publications Page.

Where to find Protocols and SDS:

You can find Product Information Sheets/Protocols (PI), Safety Data Sheets (SDS), and other documents on the product ordering page under Protocols & Supporting Documents. Click the picture to enlarge.

 

Frequently Asked Questions

Browse or search our Frequently Asked Questions (FAQs) to find answers to common technical questions and troubleshooting tips.

Storage, Shelf Life, & Shipping

The product storage condition can be found on the product label and in the Product Information (PI) sheet. Products may ship at temperatures different than those required for storage. For more details see FAQs: Product Shipping, Storage, & Shelf Life, or download our Product Storage Statement.

Tools, Tips, & More

Tech Tips: Basic protocols, product selection guides, & expert tips for using our products

Brochure Library: Learn more about our product offerings for different applications

Antibody Finder: Search and filter primary & secondary antibodies

Spectra Viewer: Visualize & compare dye spectra for multiplexing experiments

Publications & Highlighted Citations: Reference lists and digests of noteworthy publications featuring our products

Insider Blog: Perspectives from our scientists

Contact Technical Support

Need more help? Email us at techsupport@biotium.com. For product troubleshooting requests, please provide the catalog number and lot number of your product. We strive to respond to email support requests within one business day.

Note that Biotium technical support is closed on weekends and on the following U.S. holidays: New Year’s Day; President’s Day; Memorial Day; Independence Day (Fourth of July); Labor Day; Thanksgiving (Thursday and Friday); and Christmas Day.