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Technical Support and Customer Service Support

Answers to common technical questions can be found in our FAQs and in product protocols, available under the downloads section on individual product pages.

For technical support, please email us at techsupport@biotium.com.

For assistance with your account or orders, please email customer service at order@biotium.com.

Document Request

Product Information Sheets, Product Protocols, and MSDS are available under the downloads tab on individual product pages. Please only submit a document request if you need a Certificate of Analysis or other documents sent to you by email.

To request a Product Information Sheet, MSDS, or Certificate of Analysis, please email order@biotium.com.

Please include catalog number when requesting Product Information Sheets or MSDS. For Certificate of Analysis, please include catalog number and lot number.