Find answers to your technical questions about our products, assistance with product selection, and troubleshooting help. At Biotium, we strive to provide exceptional scientific support. Our technical support is provided by PhD scientists, including the chemists and life scientists who develop our products.
For assistance with your account or orders, please email customer service at email@example.com.
Protocols & Documents
Product Information, Protocols, and Safety Data Sheets (SDS)
The Product Information (PI) sheet with product instructions can be downloaded from the Protocols & Supporting Documents section on individual product pages. SDS, Safety Reports, and product brochures and flyers can also be found under Protocols & Supporting Documents. The picture below shows where to find documents on product pages.
Certificates of Analysis (CoA)
To request the CoA for a particular product, please email the product catalog number and lot number to firstname.lastname@example.org.
When available, product-specific references can be found on product ordering pages below the product description. Reference lists for selected Biotium technologies also can be downloaded from our Publications Page.
Where to find Protocols and SDS:
Frequently Asked Questions
Browse or search our Frequently Asked Questions (FAQs) to find answers to common technical questions and troubleshooting tips.
Storage, Shelf Life, & Shipping
Products may ship at temperatures different than those required for storage. The product storage condition can be found on the product label and in the Product Information (PI) sheet.
Tools, Tips, & More
Tech Tips: Basic protocols, product selection guides, & expert tips for using our products
Brochure Library: Learn more about our product offerings for different applications
Spectra Viewer: Visualize & compare dye spectra for multiplexing experiments
Publications & Highlighted Citations: Reference lists and digests of noteworthy publications featuring our products
Insider Blog: Perspectives from our scientists
Need more help? Email us at email@example.com. For product troubleshooting requests, please provide the catalog number and lot number of your product. We strive to respond to email support requests within one business day.
Note that Biotium technical support is closed on weekends and on the following U.S. holidays: New Year’s Day; President’s Day; Memorial Day; Independence Day (Fourth of July); Labor Day; Thanksgiving (Thursday and Friday); and Christmas Day.