Support & Resources


Request Technical Support

We take pride in providing expert solutions and answers to your questions. At each end of the line, there is a PhD scientist ready to solve tricky problems and respond to customer inquiries.

For technical assistance with a product, please contact our technical support team at

or call 510-265-1027 (select option 2) during Monday – Friday, 9:00am – 4:00pm PST.

Please note that Biotium is closed on the following holidays: New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve & Christmas Day.

Please include the following information when requesting technical support:

Product Name

Product Catalog Number

Lot Number

Where the product was purchased (e.g., website, US distributor, non-US distributor)