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Your purchase includes ongoing access to the latest information such as user guides, protocols, FAQs, and training presentations. To insure you have our most current user documents, please visit regularly as our resource information is frequently updated.
- Find product reference lists
- View product videos and training presentations
- Download product guides, flyers, and brochures
- Download MSDS (available on product pages)
- Download product protocols (available on product pages)
- Read answers to Frequently Asked Questions (FAQs)
Downloads and Document Request
Product Information Sheets, Product Protocols, and MSDS are available under the downloads tab on individual product pages. Please only submit a document request if you need a Certificate of Analysis or other documents sent to you by email.
To request a Product Information Sheet, MSDS, or Certificate of Analysis, please email order@biotium.com.
Please include catalog number when requesting Product Information Sheets or MSDS. For Certificate of Analysis, please include catalog number and lot number.
Technical Support and Customer Service Support
Answers to common technical questions can be found in our FAQs and in product protocols, available under the downloads tab on individual product pages.
For technical support, please email us at techsupport@biotium.com.
For assistance with your account or orders, please email customer service at order@biotium.com.