Technical Support

Find answers to your technical questions about our products, assistance with product selection, and troubleshooting help. At Biotium, we strive to provide exceptional scientific support. Our technical support is provided by PhD scientists, including the chemists and life scientists who develop our products.

For assistance with your account or orders, please see Customer & Order Support.

Product Protocols & Documents

Frequently Asked Questions (FAQs)

Storage, Shelf life, & Shipping

Tools, Tips, & More

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Technical Support

Protocols & Documents

Product Information Sheets, Protocols, and Safety Data Sheets (SDS)

The Product Information (PI) sheet with product instructions and SDS can be found on product ordering pages above the product description. PI, SDS, Safety Reports, and product brochures and flyers also can be found under Protocols & Supporting Documents. The picture below shows where to find documents on product pages.

Certificates of Analysis (CoA)

To request the CoA for a particular product, please email the product catalog number and lot number to coa@biotium.com.

Product References

When available, product-specific references can be found on product ordering pages below the product description. Reference lists for selected Biotium technologies also can be downloaded from our Publications Page.

ISO 9001:2015 Certification

To view our current ISO 9001:2015 certification please click here.

Where to find Protocols and SDS:

You can find Product Information Sheets/Protocols (PI) and Safety Data Sheets (SDS) at the top of the product description on the product ordering page. PI, SDS, brochures, and other documents can be found on the right side of the page under Protocols & Supporting Documents. Click the picture to enlarge.

Frequently Asked Questions

Browse or search our Frequently Asked Questions (FAQs) to find answers to common technical questions and troubleshooting tips.

Storage, Shelf Life, & Shipping

Products may ship at temperatures different than those required for storage. The product storage condition can be found on the product label and in the Product Information (PI) sheet.

Most of our products are stable at room temperature for many days, but we recommend storage at 4°C or -20°C to prolong shelf life. In the case of many of our aqueous dye solutions, the compounds are very stable at room temperature, but we recommend cold storage to prevent the growth of mold or other microbes over time. Therefore, to save on shipping costs, products with recommended storage at 4°C or -20°C may ship at ambient temperature or with an ice pack. These products may thaw without affecting product performance. When you receive the product, place it under the recommended storage conditions.

Some products are shipped with blue ice packs as an extra precaution against high temperatures. The blue ice packs may be thawed upon arrival without affecting product performance.

Products with recommended storage at ultra low temperature (-70°C) that also ship on dry ice should arrive frozen. If a product you received was shipped on dry ice and thawed during transit, please contact customer service at order@biotium.com.

For more details see FAQs: Product Shipping, Storage, & Shelf Life, or download our Product Storage Statement.