Come Join Our Team!
Biotium is a leading life science reagent manufacturer and supplier devoted to providing high-quality and innovative fluorescent tools that fuel scientific discovery. Our collaborative team of experienced chemists and biologists, who are at the forefront of fluorescent dye design, apply chemistry-based principles toward producing solutions for unmet challenges in life science and medical research. Since its founding in 2001, Biotium has developed over 30 patented technologies including GelRed® dyes, CF® Dyes, NucView® Caspase-3 Substrates, EvaGreen® Dyes, and TrueBlack® Background Reducers. Many of these technologies have been licensed out to leading life science technology companies worldwide.
See our current career opportunities below:
Staff Scientist (Chemistry)
JOB TITLE: Staff Scientist (Chemistry)
LOCATION: Fremont, California
JOB FUNCTIONS:
This Staff Scientist (Chemistry) position focuses on the production of fluorescent reagents and improvement of manufacturing processes. This position will also involve developing novel fluorescent reagents for various detection platforms such as flow cytometry, microscopy, and live cell imaging systems.
JOB OBJECTIVE:
Under direct supervision from the VP of Research and Development, the Staff Scientist will perform R&D and production projects to synthesize organic fluorescent dyes and related compounds utilizing/modifying existing protocols. The Staff Scientist will also design and execute new protocols for custom orders and new production items. The Staff Scientist will be expected to use his/her extensive knowledge of chemistry to successfully complete complex multi-step reactions.
ESSENTIAL DUTIES:
- Under general guidelines, independently plan, organize, and perform the synthesis of new and existing products to meet product specifications. Plans production schedule for on-time delivery of products
- Write, review and revise, as necessary, manufacturing and QC protocols for clarity, process improvement and/or material changes as prescribed by procedures and policies
- Independently adapt or modify methods to achieve technical objectives
- Address and report problems in daily production and propose effective countermeasures
- Proactively identify areas for improvement and drive efficiency results
- Use highly specialized equipment and instrumentation in daily functions
- Critically analyze data and interpret experimental results
- Write protocols and lab notebooks documenting processes and improvements consistent with ISO 9001 standards
- Work as an active team member assisting the implementation of new processes within the production group
- Maintain a high level of professional expertise through familiarity with current scientific literature with respect to compounds, reactions, and processes
- Maintain a safe and clean work environment
MANDATORY QUALIFICATIONS:
- Demonstrated competence in reaction design, process improvement, and product purification
- Depth of synthetic experience from milligram to kilogram scale
- Excellent time management skills and ability to work independently
- Proven ability to lead and provide work direction
- Careful, precise and accurate laboratory techniques
- Proficiency in the analysis and interpretation of technical and laboratory data
- Ability to effectively organize tasks, data and documentation
- Skilled in problem solving and diagnostic troubleshooting
- Proficiency in the maintenance of accurate records involving production, analysis, and the documentation of results
- Verbal and written communication skills, and ability to express scientific results clearly and concisely
- Ability to complete multiple tasks quickly and efficiently
- Ability to master new skills, methods, and instrumentation quickly
- Ability to work independently and as a team player, and to follow supervisory direction
JOB CONDITIONS:
Work is carried out in a typical chemistry laboratory setting. Work may require frequent sitting, standing, walking, lifting, and/or carrying of chemicals or chemical containers. Work may also require sitting and working at a computer or standing at a laboratory bench for long periods of time.
EDUCATION REQUIREMENTS:
Ph.D degree in Chemistry, or other related discipline, or the equivalent knowledge and experience is required.
COMPENSATION AND BENEFITS:
Salary depending on experience/education. Standard company-paid benefits (health insurance, 401k matching, sick, vacation and holiday)
TO APPLY:
Email your resume and cover letter to chemjob@biotium.com.
Chemistry Technician I (Chemistry)
JOB TITLE: Chemistry Technician I
LOCATION: Fremont, California
JOB OBJECTIVE:
Under the direct supervision from a senior chemist, perform chemical purifications using chromatography including preparative HPLC or gravity chromatography; carry out chemical synthesis using standard protocols; carry out chemical analyses using modern instruments including analytical HPLC, LC-MS, TLC, UV/Vis and fluorescence spectrophotometry.
ESSENTIAL DUTIES:
- Perform purifications of chemical compounds by preparative HPLC or gravity chromatography
- Perform production of chemical compounds by following ISO protocols
- Perform analytical HPLC on compounds
- Must possess sufficient chemistry knowledge and HPLC experiences to develop HPLC conditions for both analytical and preparative purposes using chemical structure information provided
- Perform LC-MS on chemical compounds and interpret the results
- Perform UV/Vis and/or fluorescence spectrophotometry on dyes
- Responsible for the maintenance and minor repair of the above instruments
- Write protocols for laboratory procedures and accurately and clearly document results and observations in lab notebooks
- Work as an active team member assisting the implementation of new processes within the chemistry group and the company
- Maintain high level of professional expertise through familiarity with current scientific literature with respect to compounds, reactions, and processes
- Maintain a safe and clean work environment
MANDATORY QUALIFICATIONS:
- Demonstrated competence in analytical and preparative HPLC
- Excellent time management skills and ability to work independently required
- Careful, precise and accurate laboratory techniques
- Proficiency in the analysis and interpretation of technical and laboratory data
- Ability to effectively organize tasks, data and documentation
- Skilled in problem solving and diagnostic troubleshooting
- Proficiency in the maintenance of accurate records involving production and analysis and the documentation of results
- Verbal and written communication skills and ability to express scientific results clearly and concisely
- Ability to complete multiple tasks quickly and efficiently
- Ability to master new skills, methods and instrumentation quickly
- Ability to work independently and as a team player, and to follow supervisory direction
EDUCATION REQUIREMENTS:
B.S. or M.S. degree in Chemistry or the equivalent knowledge and experience is required.
JOB CONDITIONS:
Work is carried out in a typical chemistry laboratory setting. Work may require frequent sitting, standing, walking and lifting and/or carrying of chemicals or chemical containers. Work may also require sitting and working at a computer or standing at a laboratory bench for long periods of time.
COMPENSATION AND BENEFITS:
Salary dependent on experience/education. Company-paid benefits include: medical, dental, and vision insurance coverage, 401K, sick leave, vacation, and company holidays.
Job Type: Full-time
TO APPLY:
Email your resume and cover letter to chemjob@biotium.com.
Customer Service Specialist I
Descriptive Summary
As Customer Service Specialist 1, you will be the primary point of contact for our domestic distributors and end-users. You will be responsible for answering all incoming calls and emails & fielding customer questions pertaining to the order process and general company information. You will also be responsible for all domestic order processing, shipping activities and additional administrative office duties as directed by management.
Key Performance Indicators
- Communicate & respond promptly with customers through email & phone
- Follow communication procedures, guidelines and policies to communicate with customers to resolve service problems, provide appropriate solutions and follow up to ensure resolution.
- Provide accurate, valid and complete information by following proper procedures & protocols
Core Functions
- Answer incoming customer calls regarding billing issues and general client concerns
- Communicate with customers/clients promptly through various channels
- Electronic notifications via Sage ERP paperless office
- EDI/TrueCommerce
- Email & phone
- Assist with placement of orders via email, phone and fax
- Take payment information and other pertinent information such as addresses and phone numbers
- Create, process and/or cancel orders received via Sage ERP system
- EDI order import/export
- WooCommerce web order export
- Direct contact order entry
- Process orders & print carrier labels through Starship Ship Manager
- Manage and maintain assigned customer accounts daily
- Pull, pack and ship daily orders
- Monitor backorder levels for assigned customer accounts
- Be comfortable working/standing on your feet for at least 2 hours per day
- Assist with various administrative tasks as assigned by management
- Be aware of ISO9001:2015 regulations and follow the requirements per Biotium’s Quality Manual
Winning Behaviors, Competencies, and Skills
Personality and communication (soft skills):
- Outgoing and positive demeanor with a motivated and energetic work ethic
- Have a proven track record of good time management & prioritization of tasks
- Have a track record of working well with others in a team environment
- Proven self-starter with initiative and motivation
- Fluent in English, with excellent verbal and written communication skills
- Highly organized & able to work independently with minimum supervision
- Ability to perform the job safely with respect to others, to property and to individual safety
Hard skills:
- Knowledge of customer service systems, databases or CRM tools Preferred, Sage 100 ERP
- Proficient in PC skills
- Microsoft Office (including Word, Excel & Outlook)
- Ability to use keyboard with moderate speed and high level of accuracy
Experience
Education:
- HS Diploma or Equivalent. Preferred Associates Degree in Healthcare, business or a related field.
Work Experience:
- Minimum 1 year of experience in a customer service/administrative role.
Industry Knowledge:
- Proficient in adapting to changing situations and efficiently alternating focus between telephone and non-telephone tasks to support Customer Service Department operations as dictated by business needs.
- Ability to conduct all necessary research to accurately identify complex issues and provide guidance to other Customer Service Representatives for resolution.
- Excellent communication skills including the ability to express oneself clearly and concisely when providing service to customers over the telephone, in person or in writing.
- Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes.
- Ability to assume responsibility and exercise good judgment when making decisions within the scope of the position.
- Ability to maintain confidentiality.
- Ability to comply with all Biotium policies and procedures.
Criteria for Promotion
Customer Service Specialist 1 is eligible for promotion to Customer Service Specialist 2 after at least 1 year of employment/other change in responsibilities with appropriate rationale.
COMPENSATION AND BENEFITS:
Salary dependent on experience/education. Company-paid benefits include: medical, dental, and vision insurance coverage, 401K, sick leave, vacation, and company holidays.
TO APPLY:
Submit your application on Indeed